defective productUpdated 8 days ago

What should I do in case of a defective product?

First check if you can fix the problem yourself, it is not necessary to return a product in all cases. You can do this via the troubleshooting page.

Returning a defective product

1. Always return the complete product and make sure it is well and securely packed so that it is not further damaged during transport.
2. Check if your product is still under warranty.
3. Through the Shoefresh Repair Portal you can register your return.
4. You will receive an email with the status of your return request, in the portal you will automatically receive your free QR code or shipping label.
5. Stick your return label on the box in which you are returning the product or use the QR code.