defective productUpdated 10 days ago

Request a repair

First, check whether you can resolve the problem yourself, it is not always necessary to return a product. You can do this via the ‘Help with your device’ page.

Important information to note before you request:

• Is it still within the warranty period? If so, you can register your return straight away via our portal.

• Is the warranty period over? If so, please always contact our customer service team first. Unfortunately, we cannot process claims outside the warranty period without prior approval.

Returning a faulty product

1. Register your return
Report your repair via the Repair Portal.

2. Receive your shipping label
You will receive an email confirming the status of your application. If it has been approved, you will be able to find your free QR code or dispatch label straight away in the portal.

3. Wrap the product securely
Always return the product in its entirety and pack it securely to prevent it from being damaged in transit.

4. Ship the packagelc
Stick the return label onto the box or have the QR code scanned at the post office.