In this article, you can find more information on how to report a defective product.

What should I do in case of a defective product?First check if you can fix the problem yourself, it is not necessary to return a product in all cases. You can do this via the <a href="https://shoefresh.gorgias.help/en-US/articles/solutions-for-a-defective-product-247765" rel="noopener noreferrer" target="_blank">troubleshooting page</a>.Returning a defective product1. Always return the complete product and make sure it is well and securely packed so that it is not further damaged during transport. 2. Check if your product is still under <a href="https://shoefresh.gorgias.help/en-US/warranty-conditions-388539" rel="noopener noreferrer" target="_blank">warranty</a>. 3. Through the <a href="https://shoefresh-repair.returnless.com/en" rel="noopener noreferrer" target="_blank">Shoefresh Repair Portal</a>&#xA0;you can register your return. 4. You will receive an email with the status of your return request, in the portal you will automatically receive your free QR code or shipping label. 5. Stick your return label on the box in which you are returning the product or use the QR code.&#xA0;

defective product

You can read more about Shoefresh's warranty terms in this article.

Warranty conditionsWe offer a 2-year warranty on all our electronic devices, calculated from the date of purchase. Within this period, we will repair or replace the device free of charge if it shows a defect that is covered by the warranty.&#xA0;Damage to the exterior, such as cracks, scratches, dents, broken parts, misuse, drops or moisture/water damage, is not covered by the warranty. The warranty only applies to defects caused by material or manufacturing faults.Please note: If a warranty claim is approved and the device is repaired or replaced, the warranty period does not start again. The original warranty period from the date of purchase remains valid.

Warranty conditions

Email us via the button above - always a response within one business day!

Click on our phone number below - average waiting time: 14 minutes!

Shoefresh

You can find out more about the guarantee in this article

Warranty and Repair

How does the Shoefresh work?

For which shoes is the Shoefresh suitable?

What sizes are suitable for the Shoefresh?

Does the smell disappears from of all shoes?

Where should I put the device?

Does it work for sweaty feet?

Which program do I use?

Specifications

Product Information

90 day trial

Stock & Pre-order

How can I get a discount code?

What payment methods do you accept?

Can I change my order after I have placed it?

Ordering and Payment

Delivery times

What are the shipping costs?

Which countries do we ship to?

Package not yet received after delivery date?

Delivery and Shipping

What is the return policy?

How can I return a product?

Exchanges and returns

Troubleshooting with Shoefresh mini

Troubleshooting with Shoefresh Opod

Troubleshooting with old version + multi

Solutions for a defective product

About us?

Company details

How can I contact Shoefresh?

About us