In this article, you can find more information on how to report a defective product.

What should I do in case of a defective product?First check if you can fix the problem yourself, it is not necessary to return a product in all cases. You can do this via the <a href="https://shoefresh.gorgias.help/en-US/articles/solutions-for-a-defective-product-247765" rel="noopener noreferrer" target="_blank">troubleshooting page</a>.Returning a defective product1. Always return the complete product and make sure it is well and securely packed so that it is not further damaged during transport. 2. Check if your product is still under <a href="https://shoefresh.gorgias.help/en-US/warranty-conditions-388539" rel="noopener noreferrer" target="_blank">warranty</a>. 3. Through the <a href="https://shoefresh-repair.returnless.com/en" rel="noopener noreferrer" target="_blank">Shoefresh Repair Portal</a>&#xA0;you can register your return. 4. You will receive an email with the status of your return request, in the portal you will automatically receive your free QR code or shipping label. 5. Stick your return label on the box in which you are returning the product or use the QR code.&#xA0;

defective product

You can read more about Shoefresh's warranty terms in this article.

What is the warranty on Shoefresh devices?We offer a 2-year warranty on all our electronic devices ordered&#xA0;after 1 July 2023.&#xA0; If you bought a device&#xA0;before 1 July 2023, then unfortunately you only have a 1-year warranty. - The warranty starts from the date of purchase. - Exterior damage, damage from misuse, damage from an accident, damage from repairs or modifications made by unauthorized repairers, or devices that have been used for business purposes are not covered by the warranty. &#xA0;How can I make a warranty claim?Please use our <a href="https://shoefresh-repair.returnless.com/en" rel="noopener noreferrer" target="_blank">repair portal</a>, providing as detailed a description of your defect as possible. We will assist you further with the warranty claim procedure. Warranty claims for products outside the warranty period will not be processed without the approval of our customer service team. My warranty has expired. Can I still make a warranty claim?Has the warranty expired? Please contact our customer service via email or chat function for a suitable solution.

Warranty conditions

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Shoefresh

You can find out more about the guarantee in this article

Warranty

For which shoes is the Shoefresh suitable?

What sizes are suitable for the Shoefresh?

Does the smell disappears from of all shoes?

How does the Shoefresh work?

Where should I put the device?

Specifications

Product Information

What payment methods do you accept?

Can I change my order after I have placed it?

90 day trial

Available stock

How can I get a discount code?

Ordering and Payment

Which countries do we ship to?

What are the shipping costs?

Package not yet received after delivery date?

Delivery and Shipping

What is the return policy?

How can I return a product?

Exchanges and returns

Troubleshooting with Shoefresh Opod

Troubleshooting with Shoefresh mini

Troubleshooting with old version + multi

Solutions for a defective product

About us?

How can I contact Shoefresh?

Company details

About us