You can find out more about the return conditions in this article

You can return products within 90 days for a full refund. The product must be returned in its original packaging and in the same condition in which you received it.<ul><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Your order falls within our return period.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Returning your order is free of charge.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">You will receive a full refund of the purchase price.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">We will refund you using the same payment method we used when you made your purchase.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">After receiving your return we will refund you within 14 days.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Products must arrive complete and in their original packaging.</li><li style="font-size: 16px; color: rgb(0, 0, 0); font-family: Inter;">Products that are damaged, dirty and incomplete will not be accepted back or will only be partially refunded.</li></ul>

What is the return policy?

You can find more information on how to return a product in this article

How can I return a product?<div data-block="true" data-editor="4o6nd" data-offset-key="f7jdu-0-0"><div data-offset-key="f7jdu-0-0">Webshop orders can be easily returned within 90 days via the <a href="https://shoefresh-return-portal-shopify.returnless.com/en" target="_blank" rel="noopener noreferrer">Shoefresh returns portal</a>. In this environment, you will also immediately receive a label to return your order free of charge.&#xA0; See our <a href="https://shoefresh.gorgias.help/en-US/what-are-shoefreshs-return-policy-628632" target="_blank" rel="noopener noreferrer">full return conditions</a> for more information. Still have questions? Feel free to contact our customer service team to request a return. They will be happy to help you with the correct instructions.</div></div> Can I exchange a product?Unfortunately, it is not possible to exchange products. If you have any questions or problems, please feel free to contact our customer service team by sending an email to <a data-fr-linked="true" href="mailto:service@shoefresh.com">service@shoefresh.com</a>. We are happy to help you to make sure you are happy with your Shoefresh products.

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You can find more information on returns and exchanges in this article

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