Troubleshooting with Shoefresh OpodUpdated 2 months ago
The program does not start as soon as there are shoes on the holders
The Shoefresh opod uses infrared sensors to detect if there are shoes on it. Some shoes let a lot of light through, so the Shoefresh opod does not start automatically. Start the program manually by selecting a program and then pressing the GO! button. Also, open shoes and shin guards are often not detected by the sensors. For shin guards and open shoes, use the Shoefresh opod cleaning cover.
The screen shows the code E1
The temperature sensor is unfortunately broken... Apologies for this!
Please check if your device is still under warranty . Is your device out of warranty? Please contact our customer service.
Is your device within warranty?
Then you can send the Shoefresh to us for inspection. You can return the defective device to us via our repair portal.
The screen shows the code E2
The heating element is broken... Sorry for this!
Please check if your device is still under warranty. Is your device out of warranty? Please contact our customer service.
Is your device within warranty?
Then you can send the Shoefresh to us for inspection. You can return the defective device to us via our repair portal.
The screen shows the code E3
The Fan might be defect or blocked.
Please check if your device is still under warranty. Is your device out of warranty? Please contact our customer service.
Is your device within warranty?
Then you can send the Shoefresh to us for inspection. You can return the defective device to us via our repair portal.
My shoes keep smelling
Cleaning and drying your shoes regularly will gradually reduce the smell. This is true with all types of shoes. Even with old shoes. However, this takes some time. The smell won't be out in a few tries. Put your shoes on the Shoefresh every time after you wear them. And give it at least a month. 🕗
There may be several reasons why it takes longer to get the smell out of the shoes.
🧀Such as the severity of the odor
👞Material of your shoes
🌧 Other environmental factors.
You may try the Shoefresh opod completely without obligation for 90 days. Not satisfied = money back.
Hopefully this got your question out of the air. If not, feel free to contact us again.
My shoes stay wet
How quickly shoes dry depends on the material of the shoes and how wet they are. If your shoes are extremely wet zijn☔️, repeat the program. Your shoes should be dry after up to 2 60-minute programs 🔥.
If not? Then contact our customer service department.
The Shoefresh no longer responds at all
Follow the steps below if your Shoefresh opod is not responding at all (screen stays black and device does not start).
- Is the plug properly plugged in?
- If there is a switch: is the socket on?
- Does the Shoefresh opod work in another outlet?
Does none of this work? Then your Shoefresh opod is probably broken.... Apologies for this!
You will need to return the Shoefresh opod to us for inspection. You can return the defective device to us through our repair portal.
My problem is not listed
Would you please take a short video of the situation? This will give us the best possible idea of what could possibly be defective. That way we can provide a proper solution as soon as possible.😀 Please let us know if you need more help from us?