Troubleshooting with Shoefresh miniUpdated 3 days ago
The Shoefresh mini does not heat up / does not clean anymore
The heating element is probably defective.
Check if your device is still under warranty, please check our warranty conditions. Is your device out of warranty? Please contact our customer service.
Is your device within warranty?
Then you can send the Shoefresh to us for inspection. You can return the defective device to us via our repair portal.
The green light does not light anymore
The control panel is probably defective.
Check if your device is still under warranty, please check our warranty conditions. Is your device out of warranty? Please contact our customer service.
Is your device within warranty?
Then you can send the Shoefresh to us for inspection. You can return the defective device to us via our repair portal.
My shoes keep smelling
By cleaning and drying your shoes regularly the smell will gradually decrease. This is true for all types of shoes. Also with old shoes. However, this takes some time. The odor is not out in a few times. Use the Shoefresh mini every time after you wear it and give it at least a month. 🕗
There may be several reasons why it takes longer to get the smell out of the shoes.
🧀Such as the severity of the odor
👞Material of your shoes
🌧 Other environmental factors.
My shoes stay wet
Check in advance that the shoes are not too wet, and wring out excess water. How quickly shoes dry depends on the material of the shoes and how wet they are. If your shoes are extremely wet zijn☔️, repeat the program. Your shoes should be dry after up to 2 programs.🔥
If not? Then contact our customer service department.
The Shoefresh no longer responds at all
Follow the steps below if your Shoefresh is not responding at all (screen stays black and device does not start).
- Is the plug properly plugged in?
- If there is a switch: is the socket on?
- Does the Shoefresh work in another outlet?
Does none of this work? Then your Shoefresh is probably defective.
Check if your device is still under warranty, please check our warranty conditions. Is your device out of warranty? Please contact our customer service.
Is your device within warranty?
Then you can send the Shoefresh to us for inspection. You can return the defective device to us via our repair portal.